You may return any part or product for any reason within 30 days of placing your order.
Abuse of Return Policy: Jenn-Air Replacement Parts Service reserves the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.
Special Handling of Certain Materials: If the Product you are returning contains any combustible or otherwise hazardous materials, please contact your shipping carrier for instructions on how to safely package and ship that product. You are responsible for compliance with all laws and regulations regarding the proper handling, packing, and shipment of combustible materials, hazardous materials, fragile materials, materials that may leak, or anything that may cause environmental or physical harm.
Refunds: When we've received and processed the return, we will credit your card for the amount you paid for the item(s), plus any applicable sales tax. Returns are normally processed within a few days; however, your bank may not release the funds back to you for two weeks or longer depending on their policies.
Return shipping costs: You are responsible for return shipping costs. Shipping costs are not covered by our return policy. We will not refund the shipping or other surcharges you paid or any shipping charges you may incur in returning the item(s) to us.
United States
(and APO/FPO, US Territories)
Complete our Return Form:
Download our Return Form
If you can’t find the order number, email customer service
If you have a packing slip from your purchase, you can use it instead of the form above.
Prepare the package.
Pack your return securely in the original packaging or your own box.
Attach return label.
Use the return-address label printed on the Return Form or the packing slip, if you received one, and tape it onto the package.
That’s it! We will email you when we have received and processed your return.